How Can We Help?
Our support team is available 24/7 to assist you with any questions or issues.
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Live Chat
Get instant help from our support agents. Average response time: 30 seconds
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Email Support
Send us an email and we'll respond within 2 hours
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Phone Support
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Frequently Asked Questions
How do I create an account? expand_more
Click the "Register" button on the top right corner of the page. Fill in your details including phone number, email, and create a password. You must be 25 years or older to create an account. Verify your phone number via SMS and you're ready to play!
How do I deposit money? expand_more
We support Mobile Money (MTN, Airtel), bank transfers, and Visa/Mastercard. Go to your account dashboard, click "Deposit", choose your preferred method, enter the amount (minimum 1,000 UGX), and confirm. Deposits are instant for Mobile Money.
How long do withdrawals take? expand_more
Mobile Money withdrawals are processed within 1-24 hours. Bank transfers may take 1-3 business days. VIP members enjoy faster withdrawal processing times. The minimum withdrawal amount is 5,000 UGX.
How do I claim a promotion? expand_more
Visit our Promotions page to see all available offers. Click "Claim Offer" on any promotion you're interested in. Some promotions are automatically applied, while others require a promo code during deposit.
Is my personal data safe? expand_more
Absolutely. We use 256-bit SSL encryption to protect all data transmissions. Your personal and financial information is stored securely and never shared with third parties. We are fully compliant with data protection regulations.
How do I set deposit limits? expand_more
Go to your Account Settings > Responsible Gaming. You can set daily, weekly, or monthly deposit limits. You can also set session time limits and self-exclusion periods. We encourage all players to gamble responsibly.